C1PART 7Language requirements for public sector workers
I180Duty to issue codes of practice
1
The relevant Minister must issue a code or codes of practice for the purposes of section 77.
2
A code of practice must include provision about the following matters—
a
the standard of spoken English to be met by a person working for a public authority to which the code applies in a customer-facing role;
b
the action available to such a public authority where such a person does not meet that standard;
c
the procedure to be operated by such a public authority for enabling complaints to be made to the authority about breaches by the authority of section 77(1) and for the consideration of such complaints;
d
how the public authority is to comply with its other legal obligations as well as complying with the duty in section 77(1).
3
A code of practice may make such other provision as the relevant Minister considers appropriate for securing that a person who works for a public authority to which the code applies in a customer-facing role speaks fluent English.
4
A code of practice may make provision in relation to—
a
all public authorities,
b
particular descriptions of public authority, or
c
particular public authorities.
5
But the relevant Minister must ensure that there is at all times a code of practice in force which applies to each public authority.
6
A code of practice may make different provision for different purposes, including different provision for different public authorities or descriptions of public authority.
Pt. 7 functions transferred (9.11.2016) by The Transfer of Functions (Elections, Referendums, Third Sector and Information) Order 2016 (S.I. 2016/997), arts. 1(2), 3(1), Sch. 1(x) (with arts. 3(2), 6, 12)