http://www.legislation.gov.uk/ukpga/2015/29Health Service Commissioner for England (Complaint Handling) Act 2015An Act to make provision about the handling of complaints by the Health Service Commissioner for England; to require the Commissioner to notify a complainant of the reason for the delay if the investigation of the complaint is not concluded within a 12 month period; to require the Commissioner to lay before Parliament an annual report giving details of how long investigations of complaints have taken to be concluded and progress towards meeting a target of concluding investigations within a 12 month period; and for connected purposes.texttext/xmlenStatute Law Database2015-05-012015-05-26 2015 c. 29An Act to make provision about the handling of complaints by the Health Service Commissioner for England; to require the Commissioner to notify a complainant of the reason for the delay if the investigation of the complaint is not concluded within a 12 month period; to require the Commissioner to lay before Parliament an annual report giving details of how long investigations of complaints have taken to be concluded and progress towards meeting a target of concluding investigations within a 12 month period; and for connected purposes.[26th March 2015]Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—11Section 14 of the Health Service Commissioners Act 1993 (reports etc by Health Service Commissioner for England) is amended as follows.2After subsection (2H) insert—2HAWhere the Commissioner has not concluded an investigation before the end of the 12 month period beginning with the date the complaint was received, the Commissioner must send a statement explaining the reason for the delay to the person who made the complaint.3After subsection (4) insert—4AThe general report laid under subsection (4)(a) must include information about—ahow long investigations that were concluded in the year to which the report relates took to be concluded,bhow many of those investigations took more than 12 months to be concluded, andcthe action being taken with a view to all investigations being concluded within 12 months.21This Act comes into force at the end of the period of two months beginning with the day on which it is passed.2This Act extends to England and Wales only.3This Act may be cited as the Health Service Commissioner for England (Complaint Handling) Act 2015.