PART 1

Consumer contracts for goods, digital content and services
CHAPTER 3

Digital content

What remedies are there if statutory rights under a digital content contract are not met?

Right to a refund
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1
The right to a refund gives the consumer the right to receive a refund from the trader of all money paid by the consumer for the digital content (subject to subsection (2)).
2
If the breach giving the consumer the right to a refund affects only some of the digital content supplied under the contract, the right to a refund does not extend to any part of the price attributable to digital content that is not affected by the breach.
3
A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.
4
The trader must give the refund using the same means of payment as the consumer used to pay for the digital content, unless the consumer expressly agrees otherwise.
5
The trader must not impose any fee on the consumer in respect of the refund.