http://www.legislation.gov.uk/ukpga/2015/15/section/23Consumer Rights Act 2015An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes.texttext/xmlenStatute Law Database2026-04-15Expert Participation2026-04-06 Consumer Rights Act 2015s. 12(2A)Digital Markets, Competition and Consumers Act 2024s. 278(3)(a)s. 274-276s. 339(1)Consumer Rights Act 2015s. 37(2A)Digital Markets, Competition and Consumers Act 2024s. 278(5)(a)s. 274-276s. 339(1)Consumer Rights Act 2015specified provision(s)The Consumer Rights Act 2015 (Commencement No. 3, Transitional Provisions, Savings and Consequential Amendments) (Amendment) Order 2016art. 2 PART 1CHAPTER 2231This section applies if the consumer has the right to repair or replacement (see section 19(3) and (4)).2If the consumer requires the trader to repair or replace the goods, the trader must—ado so within a reasonable time and without significant inconvenience to the consumer, andbbear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).3The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—ais impossible, orbis disproportionate compared to the other of those remedies.4Either of those remedies is disproportionate compared to the other if it imposes costs on the trader which, compared to those imposed by the other, are unreasonable, taking into account—athe value which the goods would have if they conformed to the contract,bthe significance of the lack of conformity, andcwhether the other remedy could be effected without significant inconvenience to the consumer.5Any question as to what is a reasonable time or significant inconvenience is to be determined taking account of—athe nature of the goods, andbthe purpose for which the goods were acquired.6A consumer who requires or agrees to the repair of goods cannot require the trader to replace them, or exercise the short-term right to reject, without giving the trader a reasonable time to repair them (unless giving the trader that time would cause significant inconvenience to the consumer).7A consumer who requires or agrees to the replacement of goods cannot require the trader to repair them, or exercise the short-term right to reject, without giving the trader a reasonable time to replace them (unless giving the trader that time would cause significant inconvenience to the consumer).8In this Chapter, “repair” in relation to goods that do not conform to a contract, means making them conform.S. 23 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))