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Consumer Rights Act 2015

Chapter 4: Student Complaints Scheme
Section 89: Qualifying Institutions for the purposes of the student complaints scheme

485.The section expands the list of higher education providers which are required to join the higher education complaints handling scheme.  All those delivering courses which are specifically or automatically designated to receive student support funding in England and Wales and providers with degree awarding powers will be required to join. This scheme was set up under the provisions of the Higher Education Act 2004 and is operated by the Office of the Independent Adjudicator for Higher Education.

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