Part 2Regulation of Social Housing
Chapter 6Regulatory powers
Guidance
215Use of intervention powers
I11
The regulator shall publish—
a
guidance about complaints to the regulator about the performance of registered providers, and
b
guidance about how it uses and intends to use powers under this Chapter and Chapter 7.
I12
Guidance under subsection (1)(a) must, in particular, specify—
a
the procedure to be followed in making a complaint,
b
the criteria used by the regulator in deciding whether to investigate a complaint, and
c
periods within which the regulator aims to inform complainants of the result of complaints.
3
The regulator shall have regard to guidance under this section.