C1Part 2Regulation of Social Housing
Chapter 6Regulatory powers
Standards
193I1F2Standards relating to consumer matters
1
The regulator may set standards for registered providers as to the nature, extent and quality of accommodation, facilities or services provided by them in connection with social housing.
2
Standards under subsection (1) may, in particular, require registered providers to comply with specified rules about—
a
criteria for allocating accommodation,
b
terms of tenancies,
F3c
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
d
maintenance,
e
procedures for addressing complaints by tenants against landlords,
f
methods for consulting and informing tenants,
g
methods of enabling tenants to influence or control the management of their accommodation and environment,
F1ga
methods of assisting tenants to exchange tenancies,
h
policies and procedures required by section 218A of the Housing Act 1996 (c. 52) in connection with anti-social behaviour,
i
landlords' contribution to the environmental, social and economic well-being of the areas in which their property is situated, and
j
estate management.
3
In setting standards the regulator shall have regard to the desirability of registered providers being free to choose how to provide services and conduct business.
Pt. 2 modified (1.4.2012) by Localism Act 2011 (c. 20), s. 240(2), Sch. 16 para. 69(2); S.I. 2012/628, art. 6(i) (with arts. 911141517)