Explanatory Notes

Legal Services Act 2007

2007 CHAPTER 29

30th October 2007

Commentary on Sections

Part 6: Legal Complaints

Complaints Handling – the new system

Section 116: General obligations

326.The OLC, like the Board and the approved regulators, has a duty to act compatibly with the regulatory objectives in section 1, and to act in a way which it considers most appropriate to meet those objectives. It also has to have regard to the principles of best practice in relation to the administration of ombudsman schemes.