45Information with respect to compliance with complaints handling standardsU.K.
(1)This section applies in relation to standards prescribed by a regulator by regulations under section 43 in relation to its regulated providers (or some of them).
[F1(1A)This section also applies in relation to standards for the handling of complaints made about postal operators by users of their services which are contained in consumer protection conditions imposed under Part 3 of the Postal Services Act 2011.]
(2)[F2Citizens Advice, Citizens Advice Scotland and Consumer Scotland must publish such statistical information as Citizens Advice, Citizens Advice Scotland or, as the case may be, Consumer Scotland] [F3consider] appropriate relating to the levels of compliance with the standards which those regulated providers[F4 or postal operators] have achieved.
[F5(2A) The GCCNI must publish such statistical information as it considers appropriate relating to the levels of compliance with the standards which those postal operators have achieved. ]
(3)That information must be published in such form and manner, and with such frequency, as [F6the consumer advocacy body in question] thinks appropriate.
(4)Schedule 5 makes further provision with respect to information about compliance with complaints handling standards.
Textual Amendments
F1S. 45(1A) inserted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 184(2); S.I. 2011/2329, art. 3
F2Words in s. 45(2) substituted (13.1.2022) by The Consumer Scotland Act 2020 (Consequential Provisions and Modifications) Order 2022 (S.I. 2022/34), art. 1(1), Sch. para. 7(13) (with art. 5)
F3Words in s. 45(2) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(44)(a)(ii) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F4Words in s. 45(2) inserted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 184(3); S.I. 2011/2329, art. 3
F5S. 45(2A) inserted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(44)(b) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F6Words in s. 45(3) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(44)(c) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
Commencement Information
I1S. 45 in force at 1.10.2008 by S.I. 2008/2550, art. 2, Sch.