F1The GCCNI may issue advice or guidance to any person with a view to improving standards of service and promoting best practice in connection with the handling of complaints made by consumers or any other matter affecting the interests of consumers.

F2 The GCCNI may publish advice or information about consumer matters if it appears to F3the GCCNI that its publication would promote the interests of consumers.

For this purpose “ information about consumer matters ” includes information about the views of consumers on consumer matters.