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Consumers, Estate Agents and Redress Act 2007
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Changes to legislation:
Consumers, Estate Agents and Redress Act 2007, Section
14
is up to date with all changes known to be in force on or before 01 December 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Section 14:
- s. 42(4)(c) words substituted by 2023 c. 52 Sch. 17 para. 16(a)
- s. 42(4)(c) words substituted by 2023 c. 52 Sch. 17 para. 16(b)
Changes and effects yet to be applied to the whole Act associated Parts and Chapters:
Whole provisions yet to be inserted into this Act (including any effects on those provisions):
- s. 42(4)(c) words substituted by 2023 c. 52 Sch. 17 para. 16(a)
- s. 42(4)(c) words substituted by 2023 c. 52 Sch. 17 para. 16(b)
14 Reference of matters to the Gas and Electricity Markets AuthorityE+W+S
This section has no associated Explanatory Notes
(1)In this section references to a complaint are to a complaint within section 11(1)(a) or to which section 12(3) or 13 applies.
(2)Where it appears to [F1the consumer advocacy body in question] that a complaint relates to a matter in respect of which any of the Authority's enforcement functions may be exercisable, [F2that body] must refer the complaint to the Authority unless it is satisfied that the Authority is already aware of the matter.
(3)Where a complaint to which section 13 applies is referred to the Authority under subsection (2), [F3the consumer advocacy body in question] is not required to investigate the complaint under subsection (2) of that section until the Authority has had a reasonable opportunity to exercise its enforcement functions in relation to the matter to which the complaint relates.
(4)On investigating a complaint, [F4the consumer advocacy body in question] must inform the complainant if it considers that the complaint relates to a matter of a kind which can be referred by the complainant to the Authority under any provision of the Gas Act 1986 (c. 44) or the Electricity Act 1989 (c. 29).
[F5(4A) In this section, a reference to a consumer advocacy body does not include a reference to the GCCNI.]
(5)In this section—
“ the Authority ” means the Gas and Electricity Markets Authority;
“ enforcement function ”, in relation to the Authority, means any of its functions under section 28 or 30A of the Gas Act 1986 or section 25 or 27A of the Electricity Act 1989.
Textual Amendments
F1Words in s. 14(2) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(18)(a)(i) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F2Words in s. 14(2) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(18)(a)(ii) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F3Words in s. 14(3) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(18)(b) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F4Words in s. 14(4) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(18)(c) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F5S. 14(4A) inserted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(18)(d) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
Commencement Information
I1 S. 14 in force at 1.10.2008 by S.I. 2008/2550 , art. 2 , Sch.
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