Part 1THE CONSUMER ADVOCACY BODIES

Powers of investigation

11 General powers of investigation

(1)

F1The GCCNI may investigate—

(a)

a complaint made by or on behalf of a consumer which appears to F2the GCCNI to raise one or more issues of general relevance F3 concerning consumer matters that relate to postal services in Northern Ireland.

(b)

any matter which appears to F4 the GCCNI to be, or to be related to, a problem which affects or may affect F5 consumers of postal services in Northern Ireland.

(2)

For this purpose, a complaint raises an issue of general relevance if it raises—

(a)

a novel issue which affects or may affect consumers generally or consumers of a particular description, or

(b)

any other issue which has or may have an important effect on consumers generally or consumers of a particular description.