Part 2Investigation of complaints relating to listed authorities
Complaints
4Who can complain
(1)
The persons entitled to make a complaint to the Ombudsman F1under this Part are—
(a)
a member of the public (in this F2Part referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 7 to 11;
(b)
a person authorised by the person aggrieved to act on his behalf;
(c)
if the person aggrieved is not capable of authorising a person to act on his behalf (for example because he has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2)
“Member of the public” means any person other than a listed authority acting in its capacity as such.
(3)
It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to him.