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					<dc:identifier>http://www.legislation.gov.uk/ukpga/2005/10/section/34Q</dc:identifier><dc:title>Public Services Ombudsman (Wales) Act 2005</dc:title><dc:description>An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.</dc:description><dc:type>text</dc:type><dc:format>text/xml</dc:format><dc:language>en</dc:language><dc:publisher>Statute Law Database</dc:publisher><dc:modified>2024-05-17</dc:modified><dc:contributor>Expert Participation</dc:contributor><dct:valid>2019-07-23</dct:valid>
					
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					<atom:link rel="http://www.legislation.gov.uk/def/navigation/notes" href="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/notes" title="Explanatory Notes"/><atom:link rel="http://www.legislation.gov.uk/def/navigation/notes/toc" href="http://www.legislation.gov.uk/ukpga/2005/10/notes/contents" title="Explanatory Notes Table of Contents"/>
					
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					<atom:link rel="http://purl.org/dc/terms/tableOfContents" hreflang="en" href="http://www.legislation.gov.uk/ukpga/2005/10/contents" title="Table of Contents"/>
					
					<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/2014-11-01" title="2014-11-01"/>
					
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					<ukm:PrimaryMetadata><ukm:DocumentClassification><ukm:DocumentCategory Value="primary"/><ukm:DocumentMainType Value="UnitedKingdomPublicGeneralAct"/><ukm:DocumentStatus Value="revised"/></ukm:DocumentClassification><ukm:Year Value="2005"/><ukm:Number Value="10"/><ukm:EnactmentDate Date="2005-04-07"/><ukm:ISBN Value="0105410055"/><ukm:UnappliedEffects><ukm:UnappliedEffect AffectedProvisions="s. 25A title" Modified="2018-07-09T11:54:24Z" AffectingNumber="1" AffectedYear="2005" AffectingProvisions="Sch. 3 para. 5(a)" AffectedExtent="E+W" AffectedNumber="10" AffectingYear="2011" AffectingClass="WelshAssemblyMeasure" AffectingEffectsExtent="E+W" RequiresApplied="false" AffectedEffectsExtent="S+A+M+E+A+S+A+F+F+E+C+T+E+D" Notes="This amendment not applied to legislation.gov.uk. Sch. 3 paras. 4-6 omitted (1.11.2014) without ever being in force by virtue of 2014 anaw 4, ss. 179, 199(2), Sch. 3 para. 36(3); S.I. 2014/2718, art. 2(b)" EffectId="key-ea2a9b27f7ca3a4a6400de627da9a9cf" Row="5" Type="words substituted" AffectingURI="http://www.legislation.gov.uk/id/mwa/2011/1" AffectedClass="UnitedKingdomPublicGeneralAct" URI="http://www.legislation.gov.uk/id/effect/key-ea2a9b27f7ca3a4a6400de627da9a9cf" AffectedURI="http://www.legislation.gov.uk/id/ukpga/2005/10"><ukm:AffectedTitle>Public Services Ombudsman (Wales) Act 2005</ukm:AffectedTitle><ukm:AffectedProvisions><ukm:Section Ref="section-25A" URI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/25A">s. 25A</ukm:Section> <ukm:Section xmlns:err="http://www.legislation.gov.uk/namespaces/error" Ref="title" URI="http://www.legislation.gov.uk/id/ukpga/2005/10/title" err:Ref="Section missing in legislation" Missing="true">title</ukm:Section></ukm:AffectedProvisions><ukm:AffectingTitle>Welsh Language (Wales) Measure 2011</ukm:AffectingTitle><ukm:AffectingTitle xml:lang="cy">Mesur y Gymraeg (Cymru) 2011</ukm:AffectingTitle><ukm:AffectingProvisions><ukm:Section Ref="schedule-3" URI="http://www.legislation.gov.uk/id/mwa/2011/1/schedule/3">Sch. 3 </ukm:Section><ukm:Section Ref="schedule-3-paragraph-5-a" URI="http://www.legislation.gov.uk/id/mwa/2011/1/schedule/3/paragraph/5/a">para. 5(a)</ukm:Section></ukm:AffectingProvisions><ukm:CommencementAuthority><ukm:Section Ref="section-156-2" URI="http://www.legislation.gov.uk/id/mwa/2011/1/section/156/2">s. 156(2)</ukm:Section></ukm:CommencementAuthority><ukm:InForceDates><ukm:InForce Prospective="true" Qualification=""/><ukm:InForce CommencingURI="http://www.legislation.gov.uk/id/wsi/2015/1413" CommencingClass="WelshStatutoryInstrument" Date="2015-07-07" Qualification="wholly in force" CommencingYear="2015" CommencingNumber="1413"><ukm:CommencingProvisions><ukm:Section Ref="article-3-g" URI="http://www.legislation.gov.uk/id/wsi/2015/1413/article/3/g">art. 3(g)</ukm:Section></ukm:CommencingProvisions></ukm:InForce></ukm:InForceDates></ukm:UnappliedEffect><ukm:UnappliedEffect Modified="2018-07-09T11:54:24Z" AffectingClass="WelshAssemblyMeasure" AffectingNumber="1" URI="http://www.legislation.gov.uk/id/effect/key-1ee56bff4874b60e771312b171518675" Row="8" AffectedEffectsExtent="S+A+M+E+A+S+A+F+F+E+C+T+E+D" AffectedYear="2005" EffectId="key-1ee56bff4874b60e771312b171518675" AffectedExtent="E+W" RequiresApplied="false" Notes="This amendment not applied to legislation.gov.uk. Sch. 3 paras. 4-6 omitted (1.11.2014) without ever being in force by virtue of 2014 anaw 4, ss. 179, 199(2), Sch. 3 para. 36(3); S.I. 2014/2718, art. 2(b)" AffectingYear="2011" AffectedNumber="10" AffectedClass="UnitedKingdomPublicGeneralAct" AffectedProvisions="s. 25B title" AffectingEffectsExtent="E+W" AffectingURI="http://www.legislation.gov.uk/id/mwa/2011/1" Type="words substituted" AffectingProvisions="Sch. 3 para. 6(a)" AffectedURI="http://www.legislation.gov.uk/id/ukpga/2005/10"><ukm:AffectedTitle>Public Services Ombudsman (Wales) Act 2005</ukm:AffectedTitle><ukm:AffectedProvisions><ukm:Section Ref="section-25B" URI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/25B">s. 25B</ukm:Section> <ukm:Section xmlns:err="http://www.legislation.gov.uk/namespaces/error" Ref="title" URI="http://www.legislation.gov.uk/id/ukpga/2005/10/title" err:Ref="Section missing in legislation" Missing="true">title</ukm:Section></ukm:AffectedProvisions><ukm:AffectingTitle>Welsh Language (Wales) Measure 2011</ukm:AffectingTitle><ukm:AffectingTitle xml:lang="cy">Mesur y Gymraeg (Cymru) 2011</ukm:AffectingTitle><ukm:AffectingProvisions><ukm:Section Ref="schedule-3" URI="http://www.legislation.gov.uk/id/mwa/2011/1/schedule/3">Sch. 3 </ukm:Section><ukm:Section Ref="schedule-3-paragraph-6-a" URI="http://www.legislation.gov.uk/id/mwa/2011/1/schedule/3/paragraph/6/a">para. 6(a)</ukm:Section></ukm:AffectingProvisions><ukm:CommencementAuthority><ukm:Section Ref="section-156-2" URI="http://www.legislation.gov.uk/id/mwa/2011/1/section/156/2">s. 156(2)</ukm:Section></ukm:CommencementAuthority><ukm:InForceDates><ukm:InForce Prospective="true" Qualification=""/><ukm:InForce CommencingURI="http://www.legislation.gov.uk/id/wsi/2015/1413" CommencingClass="WelshStatutoryInstrument" Date="2015-07-07" Qualification="wholly in force" CommencingYear="2015" CommencingNumber="1413"><ukm:CommencingProvisions><ukm:Section Ref="article-3-g" URI="http://www.legislation.gov.uk/id/wsi/2015/1413/article/3/g">art. 3(g)</ukm:Section></ukm:CommencingProvisions></ukm:InForce></ukm:InForceDates></ukm:UnappliedEffect></ukm:UnappliedEffects></ukm:PrimaryMetadata>
					

                    
									<ukm:Notes><ukm:Note IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/notes"/><ukm:Alternatives><ukm:Alternative Date="2008-03-03" URI="http://www.legislation.gov.uk/ukpga/2005/10/pdfs/ukpgaen_20050010_en.pdf" Title="Explanatory Note"/></ukm:Alternatives>       
								</ukm:Notes> 
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				</ukm:Metadata><Primary><Body DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/body" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/body" NumberOfProvisions="74" RestrictExtent="E+W" RestrictStartDate="2018-05-25"><Part DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/part/2A" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/part/2A" NumberOfProvisions="20" id="part-2A" RestrictStartDate="2018-04-02"><Number><Strong><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">PART 2A</Addition></Strong></Number><Title><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE</Addition></Title><Pblock DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/part/2A/crossheading/special-reports" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/part/2A/crossheading/special-reports" NumberOfProvisions="3" id="part-2A-crossheading-special-reports" RestrictStartDate="2014-11-01"><Title><Emphasis><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">Special reports</Addition></Emphasis></Title><P1group RestrictStartDate="2014-11-01"><Title><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">Further publicity for special reports</Addition></Title><P1 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q" id="section-34Q"><Pnumber PuncAfter=""><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">34Q</Addition></Pnumber><P1para><P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/1" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/1" id="section-34Q-1"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">1</Addition></Pnumber><P2para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">The Ombudsman may arrange for a notice about a special report to be published—</Addition></Text><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/1/a" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/1/a" id="section-34Q-1-a"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">a</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">in one or more newspapers, or</Addition></Text></P3para></P3><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/1/b" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/1/b" id="section-34Q-1-b"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">b</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">by means of broadcast or other electronic media.</Addition></Text></P3para></P3></P2para></P2><P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/2" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/2" id="section-34Q-2"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">2</Addition></Pnumber><P2para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">The notice may, for example—</Addition></Text><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/2/a" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/2/a" id="section-34Q-2-a"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">a</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">provide a summary of the Ombudsman's findings,</Addition></Text></P3para></P3><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/2/b" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/2/b" id="section-34Q-2-b"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">b</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">specify an address or addresses at which a copy of the published report can be inspected during ordinary office hours and from which a copy of that report (or part of that report) may be obtained, and</Addition></Text></P3para></P3><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/2/c" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/2/c" id="section-34Q-2-c"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">c</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">specify a website address at which a copy of the published report can be viewed.</Addition></Text></P3para></P3></P2para></P2><P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/3" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/3" id="section-34Q-3"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">3</Addition></Pnumber><P2para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">The provider to whom the report relates must, if required to do so by the Ombudsman, reimburse the Ombudsman for the reasonable costs of arranging the publication of the notice.</Addition></Text></P2para></P2><P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/4" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/4" id="section-34Q-4"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">4</Addition></Pnumber><P2para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">In deciding whether to make arrangements under subsection (1), the Ombudsman must take into account—</Addition></Text><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/4/a" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/4/a" id="section-34Q-4-a"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">a</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">the public interest,</Addition></Text></P3para></P3><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/4/b" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/4/b" id="section-34Q-4-b"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">b</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">the interests of the person aggrieved, and</Addition></Text></P3para></P3><P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/34Q/4/c" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/34Q/4/c" id="section-34Q-4-c"><Pnumber><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">c</Addition></Pnumber><P3para><Text><Addition ChangeId="key-cc96a2831599042c9f50396815a8ed9b-1522513548496" CommentaryRef="key-cc96a2831599042c9f50396815a8ed9b">the interests of any other person the Ombudsman thinks appropriate.</Addition></Text></P3para></P3></P2para></P2></P1para></P1></P1group></Pblock></Part></Body></Primary><Commentaries><Commentary id="key-cc96a2831599042c9f50396815a8ed9b" Type="F"><Para><Text>Pts. 2A, 2B inserted (1.11.2014) by <Citation URI="http://www.legislation.gov.uk/id/anaw/2014/4" id="cx1wexdh2-00008" Class="WelshNationalAssemblyAct" Year="2014" Number="4" Title="Social Services and Well-being (Wales) Act 2014">Social Services and Well-being (Wales) Act 2014 (anaw 4)</Citation>, <CitationSubRef id="cx1wexdh2-00009" CitationRef="cx1wexdh2-00008" URI="http://www.legislation.gov.uk/id/anaw/2014/4/section/199/2" SectionRef="section-199-2">s. 199(2)</CitationSubRef>, <CitationSubRef id="cx1wexdh2-00010" CitationRef="cx1wexdh2-00008" URI="http://www.legislation.gov.uk/id/anaw/2014/4/schedule/3/paragraph/2" SectionRef="schedule-3-paragraph-2" Operative="true">Sch. 3 para. 2</CitationSubRef> (with <CitationSubRef id="cx1wexdh2-00011" CitationRef="cx1wexdh2-00008" URI="http://www.legislation.gov.uk/id/anaw/2014/4/schedule/3/paragraph/3" SectionRef="schedule-3-paragraph-3">Sch. 3 para. 3</CitationSubRef>); <Citation URI="http://www.legislation.gov.uk/id/wsi/2014/2718" id="cx1wexdh2-00012" Class="WelshStatutoryInstrument" Year="2014" Number="2718" Title="The Social Services and Well-being (Wales) Act 2014 (Commencement No. 1) Order 2014">S.I. 2014/2718</Citation>, <CitationSubRef id="cx1wexdh2-00013" CitationRef="cx1wexdh2-00012" URI="http://www.legislation.gov.uk/id/wsi/2014/2718/article/2/b" SectionRef="article-2-b">art. 2(b)</CitationSubRef></Text></Para></Commentary></Commentaries></Legislation>