PART 2A

INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE

Reports about investigations

Action following receipt of investigation reports
34M
1
This section applies where the Ombudsman has concluded in an investigation report that the person aggrieved has sustained injustice or hardship as a result of the matter investigated.
2
The provider to whom the matter relates must consider the report and notify the Ombudsman before the end of the permitted period of—
a
the action the provider has taken or proposes to take in response to the report, and
b
the period before the end of which the provider proposes to take that action (if that action has not already been taken).
3
In subsection (2) “the permitted period”means—
a
the period of one month beginning on the date on which the authority receives the report, or
b
a longer period specified by the Ombudsman in writing (if any).
Pts. 2A, 2B inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 2 (with Sch. 3 para. 3); S.I. 2014/2718, art. 2(b)