http://www.legislation.gov.uk/ukpga/2004/8/section/21/2018-04-01Higher Education Act 2004An Act to make provision about research in the arts and humanities and about complaints by students against institutions providing higher education; to make provision about fees payable by students in higher education; to provide for the appointment of a Director of Fair Access to Higher Education; to make provision about grants and loans to students in higher or further education; to limit the jurisdiction of visitors of institutions providing higher education; and for connected purposes.texttext/xmlenStatute Law Database2026-09-04Expert Participation2018-04-01 Part 2Review of student complaintsInterpretation of Part 221 1 In this Part—“award” means any degree, diploma, certificate or other academic award or distinction;“designated operator” has the meaning given by section 13(5)(b);“the effective date” has the meaning given by section 13(5)(a);...“higher education corporation” has the meaning given by section 90(1) of the 1992 Act; “institution” includes a training provider in England who would not otherwise be regarded as an institution; “interested parties”, in relation to a scheme for the review of qualifying complaints provided or to be provided by a body corporate, means—qualifying institutions in England or Wales (as the case may be), andpersons selected by the body corporate from amongst those it considers to represent the interests of students at qualifying institutions in England or Wales (as the case may be);“qualifying complaint” has the meaning given by section 12;“qualifying institution” has the meaning given by section 11. “training provider” means a person who provides training for members of the school workforce within the meaning of Part 3 of the Education Act 2005 (see section 100 of that Act). 2In this Part “governing body”—ain relation to a training provider in England who, but for the definition of “institution” in subsection (1), would not be regarded as an institution, means any persons responsible for the provider's management;bin relation to a provider of higher education designated under section 84 of the Higher Education and Research Act 2017, means any persons responsible for the provider's management;cin relation to any other institution, has the meaning given by section 90(1) of the 1992 Act, but subject to any provision made by virtue of section 90(2) of that Act.S. 21 in force for E. at 1.11.2004 by S.I. 2004/2781, art. 2S. 21 in force for W. at 1.12.2004 by S.I. 2004/3144, Sch. Pt. 1S. 21(1): s. 21 renumbered as s. 21(1) (1.4.2018) by Higher Education and Research Act 2017 (c. 29), ss. 89(5)(a), 124(5); S.I. 2018/241, reg. 2(l)S. 21(2) inserted (1.4.2018) by Higher Education and Research Act 2017 (c. 29), ss. 89(5)(e), 124(5); S.I. 2018/241, reg. 2(l)Words in s. 21(1) omitted (1.4.2018) by virtue of Higher Education and Research Act 2017 (c. 29), ss. 89(5)(b), 124(5); S.I. 2018/241, reg. 2(l)Words in s. 21(1) inserted (1.4.2018) by Higher Education and Research Act 2017 (c. 29), ss. 89(5)(c), 124(5); S.I. 2018/241, reg. 2(l)Words in s. 21(1) inserted (1.4.2018) by Higher Education and Research Act 2017 (c. 29), ss. 89(5)(d), 124(5); S.I. 2018/241, reg. 2(l)