Part 2Review of student complaints
12Qualifying complaints
(1)
In this Part “qualifying complaint” means, subject to F1subsections (2) and (3), a complaint about an act or omission of a qualifying institution which is made by a person—
(a)
as a student or former student at that institution, or
(b)
as a student or former student at another institution (whether or not a qualifying institution) undertaking a course of study, or programme of research, leading to the grant of one of the qualifying institution’s awards.
(2)
A complaint which falls within subsection (1) is not a qualifying complaint to the extent that it relates to matters of academic judgment.
F2(3)
The designated operator may determine that a complaint within subsection (1) about an act or omission of a qualifying institution within F3paragraph (da), (e), (ea) or (f) of section 11 is a qualifying complaint only if it is made by a person who is undertaking or has undertaken a particular course or a course of a particular description.