Part 2

Networks, services and the radio spectrum
Chapter 1

Electronic communications networks and services

General conditions: customer interests

Orders by OFCOM in the absence of conditions under s. 52
55
1
OFCOM may make an order under this section if, at any time, they consider in relation to any one or more public communications providers—
a
that it is not practicable, or at least not appropriate, for OFCOM’s duties under subsections (1) and (3) of section 52 to be performed in a particular respect by the setting of general conditions; and
b
that it is necessary to make the order for the purpose—
i
of securing the necessary protection for the customers of that provider or of those providers; or
ii
of securing compliance with a Community obligation.
2
An order under this section may make such of the following provisions as OFCOM think fit—
a
provision imposing requirements with respect to the complaints and disputes mentioned in section 52(2);
b
provision for the enforcement of those requirements;
c
provision making other arrangements for the purposes of those requirements.
3
The power to make provision by an order under this section includes, in particular—
a
power to establish a body corporate with the capacity to make its own rules and to establish its own procedures;
b
power to determine the jurisdiction of a body established by such an order or, for the purposes of the order, of any other person;
c
power to confer jurisdiction with respect to any matter on OFCOM themselves;
d
power to provide for a person on whom jurisdiction is conferred by the arrangements to make awards of compensation, to direct the reimbursement of costs or expenses, or to do both;
e
power to provide for such a person to enforce, or to participate in the enforcement of, any awards or directions made under such an order; and
f
power to make such other provision as OFCOM think fit for the enforcement of such awards and directions.
4
An order under this section may require such public communications providers as may be determined by or under the order to make payments to OFCOM in respect of expenditure incurred by OFCOM in connection with—
a
the establishment and maintenance, in accordance with such an order, of a body corporate or of a procedure; or
b
the making of any other arrangements for the purposes of the requirements of such an order.
5
The consent of the Secretary of State is required for the making by OFCOM of an order under this section.
6
Section 403 applies to the power of OFCOM to make an order under this section.
7
A statutory instrument containing an order made by OFCOM under this section shall be subject to annulment in pursuance of a resolution of either House of Parliament.
S. 55 in force at 25.7.2003 for specified purposes by S.I. 2003/1900, arts. 1(2), 2(1), Sch. 1 (with art. 3) (as amended by S.I. 2003/3142, art. 1(3))
S. 55 in force at 29.12.2003 in so far as not already in force by S.I. 2003/3142, art. 3(2) (with art. 11)