F1PART 4AON-DEMAND PROGRAMME SERVICES
F2Chapter 3Regulation of Tier 1 services
Complaints relating to Tier 1 standards code
368HKComplaints relating to Tier 1 standards code
(1)
OFCOM must establish and maintain procedures for the handling and resolution of complaints that a person who provides a Tier 1 service is failing, or has failed, to comply with section 368HJ(1).
(2)
A person who provides a Tier 1 service must establish and maintain procedures for the handling and resolution of complaints that the person is failing, or has failed, to comply with section 368HJ(1).