Part 1

General functions of the CMA

Miscellaneous

Super-complaints to OFT
11
1
This section applies where a designated consumer body makes a complaint to the CMA that any feature, or combination of features, of a market in the United Kingdom for goods or services is or appears to be significantly harming the interests of consumers.
2
The CMA must, within 90 days after the day on which it receives the complaint, publish a response stating how it proposes to deal with the complaint, and in particular—
a
whether it has decided to take any action, or to take no action, in response to the complaint, and
b
if it has decided to take action, what action it proposes to take.
3
The response must state the CMA's reasons for its proposals.
4
The Secretary of State may by order amend subsection (2) by substituting any period for the period for the time being specified there.
5
“Designated consumer body” means a body designated by the Secretary of State by order.
6
The Secretary of State—
a
may designate a body only if it appears to him to represent the interests of consumers of any description, and
b
must publish (and may from time to time vary) other criteria to be applied by him in determining whether to make or revoke a designation.
7
The CMA —
a
must issue guidance as to the presentation by the complainant of a reasoned case for the complaint, and
b
may issue such other guidance as appears to it to be appropriate for the purposes of this section.
8
An order under this section—
a
shall be made by statutory instrument, and
b
shall be subject to annulment in pursuance of a resolution of either House of Parliament.
9
In this section—
a
references to a feature of a market in the United Kingdom for goods or services have the same meaning as if contained in Part 4, and
b
“consumer” means an individual who is a consumer within the meaning of that Part.
S. 11 (except s. 11(7)(a)) applied in part (20.6.2003) by The Enterprise Act 2002 (Super-complaints to Regulators) Order 2003 (S.I. 2003/1368), art. 2
Pt. 1 function transferred (28.3.2013) by The Public Bodies (The Office of Fair Trading Transfer of Consumer Advice Scheme Function and Modification of Enforcement Functions) Order 2013 (S.I. 2013/783), arts. 1(2), 2 (with arts. 2(3), 4)
Pt. 1 title substituted (1.4.2014) by Enterprise and Regulatory Reform Act 2013 (c. 24), s. 103(3), Sch. 5 para. 65 (with s. 28); S.I. 2014/416, art. 2(1)(d) (with Sch.)
Word in s. 11(1)(2) substituted (1.4.2014) by Enterprise and Regulatory Reform Act 2013 (c. 24), s. 103(3), Sch. 5 para. 64(2) (with s. 28); S.I. 2014/416, art. 2(1)(d) (with Sch.)
Word in s. 11(3) substituted (1.4.2014) by Enterprise and Regulatory Reform Act 2013 (c. 24), s. 103(3), Sch. 5 para. 64(3) (with s. 28); S.I. 2014/416, art. 2(1)(d) (with Sch.)
Word in s. 11(7) substituted (1.4.2014) by Enterprise and Regulatory Reform Act 2013 (c. 24), s. 103(3), Sch. 5 para. 64(4) (with s. 28); S.I. 2014/416, art. 2(1)(d) (with Sch.)