C3C4C5 Part XVI The Ombudsman Scheme
Pt. 16 applied (30.4.2011) by The Electronic Money Regulations 2011 (S.I. 2011/99), reg. 76(2) (with reg. 3)
Pt. XVI applied (with modifications) (20.4.2015 for specified purposes) by The Mortgage Credit Directive Order 2015 (S.I. 2015/910), arts. 1(5), 26 (with Pt. 4)
Information
C1C2231 Ombudsman’s power to require information.
1
An ombudsman may, by notice in writing given to a party to a complaint, require that party—
a
to provide specified information or information of a specified description; or
b
to produce specified documents or documents of a specified description.
2
The information or documents must be provided or produced—
a
before the end of such reasonable period as may be specified; and
b
in the case of information, in such manner or form as may be specified.
3
This section applies only to information and documents the production of which the ombudsman considers necessary for the determination of the complaint.
4
If a document is produced in response to a requirement imposed under this section, the ombudsman may—
a
take copies or extracts from the document; or
b
require the person producing the document to provide an explanation of the document.
5
If a person who is required under this section to produce a document fails to do so, the ombudsman may require him to state, to the best of his knowledge and belief, where the document is.
6
If a person claims a lien on a document, its production under this Part does not affect the lien.
7
“Specified” means specified in the notice given under subsection (1).
Pt. 16 applied (1.5.2009 for certain purposes and 1.11.2009 otherwise) by The Payment Services Regulations 2009 (S.I. 2009/209), regs. 1(2), 125 (with reg. 3)