SCHEDULESF1

SCHEDULE 17 The Ombudsman Scheme

Part II The Scheme Operator

Annual reports

7

1

At least once a year—

a

the scheme operator must make a report to the Authority on the discharge of its functions; and

b

the Chief Ombudsman must make a report to the Authority on the discharge of his functions.

2

Each report must distinguish between functions in relation to the scheme’s compulsory jurisdiction and functions in relation to its voluntary jurisdiction.

3

Each report must also comply with any requirements specified in rules made by the Authority.

4

The scheme operator must publish each report in the way it considers appropriate.