Part III

Other functions of the Commission and the Council

The Council

Complaints referred to the Council.
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1
Where a matter which relates to the provision of relevant postal services is referred to the Council by or on behalf of a user of such services and—
a
the matter has previously been the subject of a complaint to the person providing the service concerned,
b
the complaint has not been satisfactorily resolved, and
c
the matter does not appear to the Council to be of a frivolous or vexatious nature,
the Council shall investigate the matter as it considers appropriate.
2
Where, as the result of any such investigation, the Council considers that—
a
a condition of a licence under Part II may have been contravened,
b
the matter referred, or any other matter, is a referable matter, or
c
it is appropriate to do so,
it shall, as soon as practicable, refer the matter concerned to the Commission for its consideration.
3
The Council and the Commission shall from time to time agree the descriptions of matters which are to be referred to the Commission and, for the purposes of subsection (2)(b), a matter is a “referable matter” if it is of a description for the time being so agreed.