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					<dc:identifier>http://www.legislation.gov.uk/ukpga/2000/26/section/16/enacted</dc:identifier><dc:title>Postal Services Act 2000</dc:title><dc:subject>Compliments and complaints (council)</dc:subject><dc:publisher>King's Printer of Acts of Parliament</dc:publisher><dc:modified>2021-08-03</dc:modified>
					
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</ukm:DocumentClassification><ukm:Year Value="2000"/><ukm:Number Value="26"/><ukm:EnactmentDate Date="2000-07-28"/><ukm:ISBN Value="0105426008"/><ukm:UnappliedEffects><ukm:UnappliedEffect AffectingNumber="1043" AffectingURI="http://www.legislation.gov.uk/id/uksi/2011/1043" EffectId="key-1594cf64e61acf8d466f62b475ac1eeb" RequiresApplied="false" AffectedExtent="E+W+S+N.I." AffectedClass="UnitedKingdomPublicGeneralAct" AffectedYear="2000" AffectedProvisions="Blanket amendment" AffectingProvisions="art. 3 4" AffectedEffectsExtent="S+A+M+E+A+S+A+F+F+E+C+T+E+D" URI="http://www.legislation.gov.uk/id/effect/key-1594cf64e61acf8d466f62b475ac1eeb" AffectingClass="UnitedKingdomStatutoryInstrument" Type="words substituted" AppliedModified="2016-09-23T18:38:06.383+01:00" AffectingYear="2011" Modified="2020-10-26T13:11:46Z" AffectedNumber="26" AffectedURI="http://www.legislation.gov.uk/id/ukpga/2000/26" Row="14" Comments="Not required" AffectingEffectsExtent="E+W+S+N.I."><ukm:AffectedTitle>Postal Services Act 2000</ukm:AffectedTitle><ukm:AffectedProvisions>Blanket amendment</ukm:AffectedProvisions><ukm:AffectingTitle>The Treaty of Lisbon (Changes in Terminology) Order 2011</ukm:AffectingTitle><ukm:AffectingProvisions><ukm:Section Ref="article-3" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/3">art. 3</ukm:Section> <ukm:Section Ref="article-4" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/4">4</ukm:Section></ukm:AffectingProvisions><ukm:Savings><ukm:Section Ref="article-3-2" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/3/2">art. 3(2)</ukm:Section><ukm:Section Ref="article-3-3" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/3/3">art. 3(3)</ukm:Section> <ukm:Section Ref="article-4-2" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/4/2">4(2)</ukm:Section> <ukm:Section Ref="article-6-4" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/6/4">6(4)</ukm:Section><ukm:Section Ref="article-6-5" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/6/5">(5)</ukm:Section></ukm:Savings><ukm:CommencementAuthority><ukm:Section Ref="article-2" URI="http://www.legislation.gov.uk/id/uksi/2011/1043/article/2">art. 2</ukm:Section></ukm:CommencementAuthority><ukm:InForceDates><ukm:InForce Date="2011-04-22" Qualification="wholly in force"/></ukm:InForceDates></ukm:UnappliedEffect><ukm:UnappliedEffect AffectingYear="2012" AffectedNumber="26" AffectingClass="UnitedKingdomPublicGeneralAct" Row="12" AffectingURI="http://www.legislation.gov.uk/id/ukpga/2012/21" AffectingEffectsExtent="E+W+S+N.I." AffectedYear="2000" AffectedProvisions="Sch. 7 para. 3(2)(s) (sa)" RequiresApplied="false" AffectedEffectsExtent="S+A+M+E+A+S+A+F+F+E+C+T+E+D" Modified="2020-10-26T13:11:46Z" Type="substituted for Sch. 7 para. 3(2)(s)" AffectedURI="http://www.legislation.gov.uk/id/ukpga/2000/26" URI="http://www.legislation.gov.uk/id/effect/key-fc98eab52716152ed135c493cbce153c" EffectId="key-fc98eab52716152ed135c493cbce153c" AffectedClass="UnitedKingdomPublicGeneralAct" AffectingProvisions="Sch. 20 para. 10(3)" AffectingNumber="21" AffectedExtent="E+W+S+N.I."><ukm:AffectedTitle>Postal Services Act 2000</ukm:AffectedTitle><ukm:AffectedProvisions><ukm:Section Ref="schedule-7" URI="http://www.legislation.gov.uk/id/ukpga/2000/26/schedule/7">Sch. 7 </ukm:Section><ukm:Section Ref="schedule-7-paragraph-3-2-s" URI="http://www.legislation.gov.uk/id/ukpga/2000/26/schedule/7/paragraph/3/2/s">para. 3(2)(s)</ukm:Section> <ukm:Section Ref="schedule-7-paragraph-3-2-sa" URI="http://www.legislation.gov.uk/id/ukpga/2000/26/schedule/7/paragraph/3/2/sa" FoundRef="schedule-7-paragraph-3">(sa)</ukm:Section></ukm:AffectedProvisions><ukm:AffectingTitle>Financial Services Act 2012</ukm:AffectingTitle><ukm:AffectingProvisions><ukm:Section Ref="schedule-20" URI="http://www.legislation.gov.uk/id/ukpga/2012/21/schedule/20">Sch. 20 </ukm:Section><ukm:Section Ref="schedule-20-paragraph-10-3" URI="http://www.legislation.gov.uk/id/ukpga/2012/21/schedule/20/paragraph/10/3">para. 10(3)</ukm:Section></ukm:AffectingProvisions><ukm:Savings><ukm:Section Ref="schedule-20" URI="http://www.legislation.gov.uk/id/ukpga/2012/21/schedule/20">Sch. 20</ukm:Section></ukm:Savings><ukm:CommencementAuthority><ukm:Section Ref="section-122-3" URI="http://www.legislation.gov.uk/id/ukpga/2012/21/section/122/3">s. 122(3)</ukm:Section></ukm:CommencementAuthority><ukm:InForceDates><ukm:InForce Prospective="true" Qualification=""/><ukm:InForce CommencingURI="http://www.legislation.gov.uk/id/uksi/2013/113" CommencingClass="UnitedKingdomStatutoryInstrument" Date="2013-01-24" Qualification="wholly in force" CommencingYear="2013" CommencingNumber="113"><ukm:CommencingProvisions><ukm:Section Ref="article-2-1-a" URI="http://www.legislation.gov.uk/id/uksi/2013/113/article/2/1/a">art. 2(1)(a)</ukm:Section><ukm:Section Ref="schedule" URI="http://www.legislation.gov.uk/id/uksi/2013/113/schedule">Sch. </ukm:Section><ukm:Section Ref="schedule-part-1" URI="http://www.legislation.gov.uk/id/uksi/2013/113/schedule/part/1">Pt. 1</ukm:Section></ukm:CommencingProvisions></ukm:InForce></ukm:InForceDates></ukm:UnappliedEffect><ukm:UnappliedEffect AffectingNumber="7" AffectingYear="2026" AffectingProvisions="Sch. 2 para. 319(b)" URI="http://www.legislation.gov.uk/id/effect/asc-2026-7-7j0muiu6-1188" Type="inserted" AffectedNumber="26" Row="1188" Created="2026-06-01T10:34:54Z" AffectedProvisions="Sch. 6 para. 3(4A)" AffectingClass="WelshParliamentAct" AffectedYear="2000" AffectedURI="http://www.legislation.gov.uk/id/ukpga/2000/26" EffectId="key-b553cb343954f0e7868a8522930510ec" RequiresApplied="true" AffectingTerritorialApplication="W" AffectingEffectsExtent="E+W" AffectingURI="http://www.legislation.gov.uk/id/asc/2026/7" AffectedClass="UnitedKingdomPublicGeneralAct"><ukm:AffectedTitle>Postal Services Act 2000</ukm:AffectedTitle><ukm:AffectedProvisions><ukm:Section Ref="schedule-6" URI="http://www.legislation.gov.uk/id/ukpga/2000/26/schedule/6">Sch. 6 </ukm:Section><ukm:Section Ref="schedule-6-paragraph-3-4A" URI="http://www.legislation.gov.uk/id/ukpga/2000/26/schedule/6/paragraph/3/4A" FoundRef="schedule-6-paragraph-3">para. 3(4A)</ukm:Section></ukm:AffectedProvisions><ukm:AffectingTitle>Planning (Consequential Provisions) (Wales) Act 2026</ukm:AffectingTitle><ukm:AffectingTitle xml:lang="cy">Deddf Cynllunio (Darpariaethau Canlyniadol) (Cymru) 2026</ukm:AffectingTitle><ukm:AffectingProvisions><ukm:Section Ref="schedule-2" URI="http://www.legislation.gov.uk/id/asc/2026/7/schedule/2">Sch. 2 </ukm:Section><ukm:Section Ref="schedule-2-paragraph-319-b" URI="http://www.legislation.gov.uk/id/asc/2026/7/schedule/2/paragraph/319/b">para. 319(b)</ukm:Section></ukm:AffectingProvisions><ukm:Savings><ukm:Section Ref="schedule-5" URI="http://www.legislation.gov.uk/id/asc/2026/7/schedule/5">Sch. 5 </ukm:Section><ukm:Section Ref="schedule-5-part-1" URI="http://www.legislation.gov.uk/id/asc/2026/7/schedule/5/part/1">Pt. 1</ukm:Section></ukm:Savings><ukm:CommencementAuthority><ukm:Section Ref="section-5-2" URI="http://www.legislation.gov.uk/id/asc/2026/7/section/5/2">s. 5(2)</ukm:Section></ukm:CommencementAuthority><ukm:InForceDates><ukm:InForce Applied="false" Prospective="true" Qualification=""/></ukm:InForceDates></ukm:UnappliedEffect></ukm:UnappliedEffects></ukm:PrimaryMetadata>
					

                    
									<ukm:Notes><ukm:Note IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/notes" DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/notes"/>       
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				</ukm:Metadata><Primary><Body DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/body/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/body" NumberOfProvisions="131" NumberFormat="default"><Part DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/part/II/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/part/II" NumberOfProvisions="36" id="part-II"><Number>Part II</Number><Title>Licences for Postal Services</Title><Pblock DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/part/II/crossheading/modification-of-licences/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/part/II/crossheading/modification-of-licences" NumberOfProvisions="8" id="part-II-crossheading-modification-of-licences"><Title>Modification of licences</Title><P1group><Title>Reports on references</Title><P1 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16" id="section-16">
<Pnumber>16</Pnumber>
<P1para>
<P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/1/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/1" id="section-16-1">
<Pnumber>1</Pnumber>
<P2para>
<Text>In making a report on a reference under section 15 the Competition Commission—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/1/a/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/1/a" id="section-16-1-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>shall include definite conclusions on the questions contained in the reference and such an account of its reasons for the conclusions as it considers facilitates a proper understanding of the questions and of the conclusions,</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/1/b/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/1/b" id="section-16-1-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>if it concludes that any of the matters specified in the reference operate against the public interest or may be expected to do so, shall specify the effects adverse to the public interest which the matters have or may be expected to have,</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/1/c/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/1/c" id="section-16-1-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>if it concludes that any adverse effects so specified could be remedied or prevented by modifications of the conditions of the licence, shall specify modifications by which the effects could be remedied or prevented.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/2/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/2" id="section-16-2">
<Pnumber>2</Pnumber>
<P2para>
<Text>A report of the Competition Commission on a reference under section 15 shall be made to the Commission.</Text>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/3/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/3" id="section-16-3">
<Pnumber>3</Pnumber>
<P2para>
<Text>The Commission—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/3/a/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/3/a" id="section-16-3-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>shall, on receiving such a report, serve a copy on the Secretary of State, and</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/3/b/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/3/b" id="section-16-3-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>shall, after the end of the specified period and subject to subsection (4), publish the report in such manner as the Commission considers appropriate for the purpose of bringing it to the attention of persons likely to be affected by it.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/4/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/4" id="section-16-4">
<Pnumber>4</Pnumber>
<P2para>
<Text>If the Secretary of State considers that the publication of any matter would be against the public interest or any person’s commercial interests, he may before the end of the specified period direct the Commission to exclude the matter from every copy of the report to be published as mentioned in subsection (3)(b).</Text>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/ukpga/2000/26/section/16/5/enacted" IdURI="http://www.legislation.gov.uk/id/ukpga/2000/26/section/16/5" id="section-16-5">
<Pnumber>5</Pnumber>
<P2para>
<Text>In this section “the specified period” means the period of 14 days starting with the day on which the Secretary of State receives the copy under subsection (3)(a).</Text>
</P2para>
</P2>
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