Part VIIPolice complaints and disciplinary proceedings
54Complaints – formal investigation
1
If—
a
it appears to the Ombudsman that a complaint is not suitable for informal resolution; or
b
a complaint is referred to the Ombudsman under section 53(6),
the complaint shall be formally investigated as provided in subsection (2) or (3).
2
Where the complaint is a serious complaint, the Ombudsman shall formally investigate it in accordance with section 56.
3
In the case of any other complaint, the Ombudsman may as he thinks fit—
a
formally investigate the complaint in accordance with section 56; or
b
refer the complaint to the Chief Constable for formal investigation by a police officer in accordance with section 57.