Matters subject to investigation
3 General remit of Commissioners.
1
On a complaint duly made to a Commissioner by or on behalf of a person that he has sustained injustice or hardship in consequence of—
a
a failure in a service provided by a health service body,
b
a failure of such a body to provide a service which it was a function of the body to provide, or
c
maladministration connected with any other action taken by or on behalf of such a body,
the Commissioner may, subject to the provisions of this Act, investigate the alleged failure or other action.
2
In determining whether to initiate, continue or discontinue an investigation under this Act, a Commissioner shall act in accordance with his own discretion.
3
Any question whether a complaint is duly made to a Commissioner shall be determined by him.
4
Nothing in this Act authorises or requires a Commissioner to question the merits of a decision taken without maladministration by a health service body in the exercise of a discretion vested in that body.