http://www.legislation.gov.uk/ukpga/1992/43/section/28Competition and Service (Utilities) Act 1992An Act to make provision with respect to standards of performance and service to customers in relation to the telecommunications, gas supply, electricity supply, water supply and sewerage service industries; to make provision with respect to complaints by, and disputes with, customers in those industries; to make provision with respect to the powers of the regulators of those industries and with respect to related matters; to make provision with respect to the payment of deposits by customers of certain telecommunications operators; to make further provision for facilitating effective competition in certain of those industries; to make provision with respect to mergers of water or sewerage undertakers; to make provision with respect to compliance orders against public gas suppliers; to make a minor correction in section 98 of the Water Industry Act 1991; and for connected purposes.1992-03-16texttext/xmlenStatute Law Database2015-09-17Expert Participation2010-04-06 Part I28The following section shall be inserted in the Water Industry Act 1991, after section 39—39A1Each water undertaker shall, in such form and manner and with such frequency as the Director may direct, take steps to inform its customers of—athe standards of overall performance established under section 38(1)(b) above which are applicable to that undertaker; andbthat undertaker’s level of performance as respects each of those standards.2In giving any such direction, the Director shall not specify a frequency of less than once in every period of twelve months.3The duty of a water undertaker to comply with this section shall be enforceable by the Director under section 18 above.S. 28 wholly in force at 1.7.1992 see s. 56(2) and Competition and Service (Utilities) Act 1992 (Commencement No. 1) Order 1992, art. 3, Sch. Pt. I.1991 c. 56.