Records
20.—(1) The registered person must ensure that service users are protected against the risks of unsafe or inappropriate care and treatment arising from a lack of proper information about them by means of the maintenance of—
(a)an accurate record in respect of each service user which shall include appropriate information and documents in relation to the care and treatment provided to each service user; and
(b)such other records as are appropriate in relation to—
(i)persons employed for the purposes of carrying on the regulated activity, and
(ii)the management of the regulated activity.
(2) The registered person must ensure that the records referred to in paragraph (1) (which may be in paper or electronic form) are—
(a)kept securely and can be located promptly when required;
(b)retained for an appropriate period of time; and
(c)securely destroyed when it is appropriate to do so.