SCHEDULELicensing conditions
PART 2Databases
Access to information9
1
The database operator must use their best endeavours to ensure that they—
a
answer all telephone calls received in normal working hours on all working days;
b
provide the information in paragraph 7 free of charge to authorised third parties during all normal working hours where requested; and
c
where the database operator charges for responding to a telephone call, charge a reasonable rate for the call.
2
For the purposes of sub-paragraph (1)(a) and (b) “normal working hours” means the hours between 9am and 5pm.
3
For the purposes of sub-paragraph (1)(b), “authorised third parties” means—
a
any constable;
b
any representative of the Secretary of State; or
c
any representative of the local authority.