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Complaints process for victims

3.  After section 3 of the Act, insert—

Complaints

Complaints

3A.(1) A competent authority must provide a complaints process by which a person who is or appears to be a victim in relation to an offence or alleged offence, may challenge—

(a)an alleged breach by that competent authority of that person’s rights under this Act, or

(b)an alleged breach of that competent authority’s obligations under this Act.

(2) The obligation in subsection (1) does not apply where the competent authority is subject to a complaints process, provided in or under any enactment, which would allow a person who is or appears to be a victim in relation to an offence or alleged offence to challenge the matters in subsection (1)(a) and (b)..