Sch. para. 3 in force at 1.4.2012, see reg. 1(1)

Sch. para. 4 in force at 1.4.2012, see reg. 1(1)

Sch. para. 5 in force at 1.4.2012, see reg. 1(1)

Sch. para. 6 in force at 1.4.2012, see reg. 1(1)

Sch. para. 1 revoked (1.4.2018) by virtue of The National Health Service (General Medical Services Contracts) (Scotland) Regulations 2018 (S.S.I. 2018/66), reg. 1(2), sch. 9 (with reg. 2)

Sch. para. 2 revoked (1.4.2018) by virtue of The National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Regulations 2018 (S.S.I. 2018/67), reg. 1(2), sch. 7 (with reg. 2) (as amended by S.S.I. 2018/94, reg. 12)

http://www.legislation.gov.uk/ssi/2012/36/scheduleThe Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012National Health Service (NHS)Complaints procedure (local government)OmbudsmenHealth care services and specialismsCompliments and complaints (council)enNATIONAL HEALTH SERVICEStatute Law Database2026-07-07Expert Participation2018-04-01These Regulations make provision about the arrangements to be put in place in terms of section15 of the Patient Rights (Scotland) Act 2011 (“the Act”) in relation to the handling of feedback, comments and concerns received in relation to health care, and, in particular for the purposes of dealing with complaints raised in relation to health care.SCHEDULE

Regulation 9(4)

CONSEQUENTIAL PROVISIONSAmendment of the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004.1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Amendment of the National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Regulations 2004.2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Amendment of the National Health Service (General Ophthalmic Services) (Scotland) Regulations 2006.3.(1)

The National Health Service (General Ophthalmic Services) (Scotland) Regulations 2006

S.S.I. 2006/135.

are amended as follows.

(2)

In regulation 2 (interpretation), omit the definition of “record of complaints”.

(3)

In paragraph 2 (incorporation of provisions) of Schedule 1 (terms of service)—

(a)

in sub-paragraph (f), omit “and”;

(b)

after sub-paragraph (g), insert—

; and

(h)

the Patient Rights (Scotland) Act 2011 and any regulations or directions made under that Act, so far as relevant to contractors and ophthalmic medical practitioners and opticians as providers of services under the health service.

(4)

For paragraph 11 (complaints) of Schedule 1 substitute—

Complaints, concerns, comments, feedback11.

A contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.

(5)

For paragraph 12 (co-operation with investigations) for “directions given under section 2(5) of the Act” substitute “section 15 of the Patient Rights (Scotland) Act 2011”.

Amendment of the National Health Service (Discipline Committees) (Scotland) Regulations 2006.4.(1)

The National Health Service (Discipline Committees) (Scotland) Regulations 2006

S.S.I. 2006/330.

are amended as follows.

(2)

In regulation 2 (interpretation)—

(a)

in paragraph (1), omit the definition of “complaint”;

(b)

omit paragraph (2).

(3)

In regulation 4 (provisions relating to the start of disciplinary proceedings) omit paragraphs (4) and (5).

(4)

In regulation 6 (time limits)—

(a)

omit paragraph (1);

(b)

in paragraph (5), for “(1), (2), (3) or (4)”, substitute “(2), (3) or (4)”.

(5)

In paragraph 6(5) (procedure at the hearing) of Schedule 2 (procedure for investigation by discipline committees), for “the investigation of the complaint” in each place it occurs, substitute “consideration as part of the hearing”.

Amendment of the National Health Service (Pharmaceutical Services) (Scotland) Regulations 20095.(1)

Schedule 1 (terms of service for pharmacists and pharmacy contractors) to the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009

S.S.I. 2009/183.

is amended as follows.

(2)

In paragraph 3 (incorporation of provisions of regulations, etc)—

(a)

in sub-paragraph (d), omit “and” where it last occurs;

(b)

after sub-paragraph (e), insert—

; and

(f)

the Patient Rights (Scotland) Act 2011 and any regulations or directions made under that Act, so far as relevant to pharmacists and pharmacy contractors as providers of services under the health service.

(3)

For paragraph 12 (complaints) substitute—

Complaints, concerns, comments, feedback;12.

A pharmacy contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.

(4)

In paragraph 13 (complaints) for “directions given under section 2(5) of the Act”, substitute “section 15 of the Patient Rights (Scotland) Act 2011”.

Amendment of the National Health Service (General Dental Services) (Scotland) Regulations 20106.(1)

Schedule 1 (terms of service for dentists) to the National Health Service (General Dental Services) (Scotland) Regulations 2010

S.S.I. 2010/208.

is amended as follows.

(2)

In paragraph 2 (incorporation of provisions of regulations)—

(a)

in sub-paragraph (c), omit “and” where it last occurs;

(b)

after sub-paragraph (d), insert—

; and

(e)

the Patient Rights (Scotland) Act 2011 and any regulations or directions made under that Act, so far as relevant to contractors and dentists as providers of services under the health service.

(3)

For paragraph 36 (complaints) substitute—

Complaints, concerns, comments, feedback36.

A contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.

(4)

In paragraph 37 (co-operation and investigation) for “directions given under section 2(5) of the Act” substitute “section 15 of the Patient Rights (Scotland) Act 2011”.

(5)

Omit paragraph 38 (returns re complaints).