http://www.legislation.gov.uk/ssi/2012/36/part/4The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012National Health Service (NHS)Complaints procedure (local government)OmbudsmenHealth care services and specialismsCompliments and complaints (council)enNATIONAL HEALTH SERVICEStatute Law Database2026-07-07Expert Participation2018-04-01 These Regulations make provision about the arrangements to be put in place in terms of section15 of the Patient Rights (Scotland) Act 2011 (“the Act”) in relation to the handling of feedback, comments and concerns received in relation to health care, and, in particular for the purposes of dealing with complaints raised in relation to health care. PART 4 9 1 Where a complaint has been raised prior to 1stApril 2012 it must be handled or continue to be handled in accordance with any former complaints legislation. 2 Where, following 1stApril 2012, a complainant requests a review of a complaint which was dealt with before that date, it must be handled in accordance with former complaints legislation. 3 In this regulation, “former complaints legislation” means the Hospital Complaints Procedure Act 1985, the 2005 Directions, as in force prior to 1stApril 2012, and a relevant complaints procedure. 4 The Schedule (consequential provisions) has effect. 1985 c.42. This Act is repealed by section 11 of the Act. Reg. 9 in force at 1.4.2012, see reg. 1(1)