9.—(1) Where a complaint has been raised prior to 1st April 2012 it must be handled or continue to be handled in accordance with any former complaints legislation.
(2) Where, following 1st April 2012, a complainant requests a review of a complaint which was dealt with before that date, it must be handled in accordance with former complaints legislation.
(3) In this regulation, “former complaints legislation” means the Hospital Complaints Procedure Act 1985(1), the 2005 Directions, as in force prior to 1st April 2012, and a relevant complaints procedure.
(4) The Schedule (consequential provisions) has effect.
1985 c.42. This Act is repealed by section 11 of the Act.