http://www.legislation.gov.uk/ssi/2012/36/introductionThe Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012National Health Service (NHS)Complaints procedure (local government)OmbudsmenHealth care services and specialismsCompliments and complaints (council)enNATIONAL HEALTH SERVICEStatute Law Database2026-07-07Expert Participation2018-04-01 These Regulations make provision about the arrangements to be put in place in terms of section15 of the Patient Rights (Scotland) Act 2011 (“the Act”) in relation to the handling of feedback, comments and concerns received in relation to health care, and, in particular for the purposes of dealing with complaints raised in relation to health care. 2012 No. 36 Made 8th February 2012 Laid before the Scottish Parliament 10th February 2012 Coming into force 1st April 2012 The Scottish Ministers make the following Regulations in exercise of the powers conferred by sections15(4)(a) and 25(1) of the Patient Rights (Scotland) Act 2011 and all other powers enabling them to do so. 2011 asp5.