PART 12

REQUESTS AND COMPLAINTS

Direction with respect to complaints procedures
125
1
The Scottish Ministers may provide in a direction such conditions as they consider appropriate with respect to the form and manner in which—
a
any complaint as mentioned in rules 122 to 124 may be made or referred; and
b
any reply or decision in relation to such a complaint may be given.
2
The Governor must ensure that the following are provided for prisoners—
a
supplies of any form specified in a direction made under paragraph (1);
b
assistance in the completion of any such form;
c
assistance in making a written complaint under rules 122 to 124; and
d
assistance in referring a complaint to the Scottish Public Services Ombudsman under rule 123(10) or 124(6).
Words in rule 125(2)(d) substituted (1.11.2011) by The Prisons and Young Offenders Institutions (Scotland) Amendment Rules 2011 (S.S.I. 2011/356), rules 1, 2(12)