These Regulations establish the Bus Users Complaints Tribunal and provide for the determination of written complaints under Section 41 of the Transport (Scotland) Act 2001 in connection with the operation of local services.

Regulations 5 and 6 set out the procedures for making and receiving complaints from any individuals.

Regulation 7 makes provision for the convener of the Tribunal to invite further representations relating to the complaint.

Regulation 8 makes provision for the Tribunal to determine the complaint.

Regulation 9 enables the convener to consider an appeal against a determination.

Regulation 10 makes provision for the Tribunal to award reasonable compensation for actual loss incurred.

Regulation 11 makes provision for the Tribunal to extend time limits or dismiss or allow appeals.

Regulation 12 sets out the procedure for sending documents to each party, the Tribunal or to any other person.

Regulation 13 stipulates the tenure of office for the Tribunal members.

Regulations 14 and 16 stipulate the details to be included in reports to both the Scottish Ministers and the Traffic Commissioner and when these reports should be made.

Regulation 15 makes provision for the Scottish Ministers to lay the report made under regulation 14 before the Scottish Parliament.