10.—(1) A claim for personal independence payment must be made—
(a)in writing on a form authorised by the Department for that purpose and completed in accordance with the instructions on the form;
(b)by telephone call to the telephone number specified by the Department; or
(c)by receipt by the claimant of a telephone call from the Department made for the purpose of enabling a claim for personal independence payment to be made,
unless, in any case or class of case, the Department decides only to accept a claim made in one of the ways specified in sub-paragraph (a), (b) or (c).
(2) In the case of a claim made in writing the claim must be sent to or received at the appropriate office.
(3) A claim for personal independence payment made in writing is defective if it is not completed in accordance with any instructions of the Department.
(4) A claim made by telephone in accordance with paragraph (1) is properly completed if the Department is provided during that call with all the information required to determine the claim and the claim is defective if not so completed.
(5) If a claim for personal independence payment is defective the Department must inform the claimant of the defect and of the relevant provisions of regulation 11 relating to the date of claim.
(6) The Department must treat the claim as properly made in the first instance if a claim completed in accordance with any instructions of the Department is received within one month, or such longer period as it may consider reasonable, from the date on which the claimant is first informed of the defect.
(7) Paragraph (8) applies where—
(a)a person (“P1”) makes a claim for personal independence payment on behalf of another person (“P2”) whom P1 asserts to be a person unable for the time being to act; and
(b)the Department makes a decision not to appoint P1 under regulation 52.
(8) The Department must treat the claim made by P1 as properly made by P2 in the first instance if a further claim made by P2 is received within one month or such longer period as the Department may consider reasonable, from the date the Department notified the decision not to appoint P1 under regulation 52.