the activities of electricity suppliers, so far as affecting customers or potential customers of theirs, as in the Authority's opinion ought to be achieved in individual cases; and

the activities of electricity distributors, so far as affecting customers or potential customers of electricity suppliers, as in the Authority's opinion ought to be achieved in individual cases.

prescribe circumstances in which electricity suppliers are to inform persons of their rights under this Article;

prescribe such standards of performance in relation to any duty arising under sub-paragraph (a) as, in the Authority's opinion, ought to be achieved in all cases;

prescribe circumstances in which electricity suppliers are to be exempted from any requirements of the regulations or this Article; and

if the Authority is of the opinion that the differences are such that no electricity supplier would be unduly disadvantaged in competing with other electricity suppliers, make different provision with respect to different electricity suppliers.

prescribe circumstances in which electricity distributors are to inform customers or potential customers of electricity suppliers of their rights under this Article;

prescribe such standards of performance in relation to any duty arising under sub-paragraph (a) as, in the Authority's opinion, ought to be achieved in all cases;

make provision as to the manner in which compensation under this Article is to be made;

prescribe circumstances in which electricity distributors are to be exempted from any requirements of the regulations or this Article; and

if the Authority is of the opinion that the differences are such that no electricity distributor would be unduly disadvantaged in competing with other electricity distributors, make different provision with respect to different electricity distributors.

require or permit compensation to be made on behalf of electricity distributors by electricity suppliers to customers or potential customers; and

require electricity suppliers to provide services to electricity distributors in connection with the making of compensation under this Article.

may be referred to the Authority by either party or, with the agreement of either party, by the General Consumer Council, and such a reference shall be accompanied by such information as is necessary or expedient to allow a determination to be made in relation to the dispute; and

on such a reference, shall be determined by order made by the Authority.

the period of 2 months from the date when the dispute was referred to the Authority; or

where the information sent to the Authority under paragraph (1)(a) was in its opinion insufficient to enable it to make a determination, the period of 4 months from the date when the dispute was referred to the Authority.

determine such standards of overall performance in connection with the provision of electricity supply services as, in its opinion, ought to be achieved by electricity suppliers; and

arrange for the publication, in such form and in such manner as it considers appropriate, of the standards so determined.

determine such standards of overall performance in connection with the activities of electricity distributors as, in its opinion, ought to be achieved by them; and

arrange for the publication, in such form and in such manner as it considers appropriate, of the standards so determined.

arrange for such research as the Authority considers appropriate with a view to discovering the views of a representative sample of persons likely to be affected and consider the results;

publish a notice of its proposals in accordance with paragraphs (2) and (3) and consider any representations which are duly made in respect of those proposals; and

consult the General Consumer Council and other persons or bodies mentioned in paragraph (4).

stating that the Authority proposes to determine standards of performance and setting out the standards of performance proposed;

stating the reasons why it proposes to determine those standards of performance; and

specifying the time (not being less than 28 days from the date of publication of the notice) within which representations with respect to the proposals may be made.

electricity suppliers (in the case of standards of performance under Article 43) or electricity distributors and electricity suppliers (in the case of standards of performance under Article 43A); and

persons or bodies appearing to the Authority to be representative of persons likely to be affected by the determination.

determine such standards of performance in connection with the promotion of the efficient use of electricity by consumers as, in his opinion, ought to be achieved by such suppliers; and

arrange for the publication, in such form and in such manner as he considers appropriate, of the standards so determined.

the standards determined under this Article which are applicable to that supplier; and

that supplier's level of performance as respects those standards.

the compensation made by F11electricity suppliers and electricity distributors under Article 42;

the levels of overall performance achieved by such suppliers in connection with the provision of electricity supply services; and

the levels of performance achieved by such suppliers in connection with the promotion of the efficient use of electricity by consumers.

as respects each standard prescribed by regulations under Article 42, the number of cases in which compensation was made and the aggregate amount or value of that compensation; and

as respects each standard determined under Article 43 or 44, such information with respect to the level of performance achieved by the supplier as may be so specified.

as respects each standard prescribed by regulations under Article 42, the number of cases in which compensation was made and the aggregate amount or value of that compensation; and

as respects each standard determined under Article 43A, such information with respect to the level of performance achieved by the distributor as may be so specified.

the compensation made by electricity distributors under Article 42;

the levels of overall performance achieved by electricity distributors.

as respects each standard prescribed by regulations under Article 42, the number of cases in which compensation was made and the aggregate amount or value of that compensation; and

as respects each standard determined under Article 43A, such information with respect to the level of performance achieved by the distributor as may be so specified.

any matter which relates to the affairs of an individual, where publication of that matter would or might, in the opinion of F10the Authority, seriously and prejudicially affect the interests of that individual; and

any matter which relates specifically to the affairs of a particular body of persons, whether corporate or unincorporate, where publication of that matter would or might, in the opinion of F10the Authority, seriously and prejudicially affect the interests of that body.

the standards of overall performance determined under Article 43 F20or, as the case may be Article 43A which are applicable to that supplier F21or distributor; and

that supplier's F22or that distributor's level of performance as respects each of those standards.

the supplier has consulted theF25 General Consumer Council; and

the proposed procedure or modification has been approved by F26the Authority.

publicise the procedure in such manner as may be approved by F26the Authority; and

send a description of the procedure, free of charge, to any person who asks for one.

may specify the manner in which the review is to be conducted; and

shall require a written report of the review to be made to F26the Authority.

the procedure; or

the manner in which the procedure operates,