The Competition and Service (Electricity) (Northern Ireland) Order 1992

Research concerning views of customers

3.—(1) In Article 42 of the Electricity Order (electricity supply: performance in individual cases), for paragraph (1) there shall be substituted the following paragraph—

“(1) Regulations may, after—

(a) consultation with public electricity suppliers and with persons or bodies appearing to the Director to be representative of persons likely to be affected; and

(b) arranging for such research as the Director considers appropriate with a view to discovering the views of a representative sample of persons likely to be affected and considering the results,

prescribe such standards of performance in connection with the provision by such suppliers of electricity supply services to tariff customers as, in the opinion of the Director, ought to be achieved in individual cases.”.

(2) In Article 43 of the Electricity Order (electricity supply: overall performance), in paragraph (1) the words from “after” to “affected” shall cease to have effect and after that paragraph there shall be inserted the following paragraph—

“(1A) The Director may only make a determination under paragraph (1)(a) after—

(a) consultation with public electricity suppliers and with persons or bodies appearing to him to be representative of persons likely to be affected; and

(b) arranging for such research as the Director considers appropriate with a view to discovering the views of a representative sample of persons likely to be affected and considering the results.”.