PART 3COMPLAINTS HANDLING PROCEDURE
I136Obligation for listed authority to have complaints handling procedure
1
A listed authority must ensure—
a
it has a complaints handling procedure in respect of action taken by the listed authority, and
b
any such procedure complies with the statement of principles.
2
A listed authority which is responsible for a complaints handling procedure—
a
in relation to, or
b
operated by,
another listed authority, must ensure the procedure complies with the statement of principles.