PART 3COMPLAINTS HANDLING PROCEDURE
Obligation for listed authority to have complaints handling procedure36
(1)
A listed authority must ensure—
(a)
it has a complaints handling procedure in respect of action taken by the listed authority, and
(b)
any such procedure complies with the statement of principles.
(2)
A listed authority which is responsible for a complaints handling procedure—
(a)
in relation to, or
(b)
operated by,
another listed authority, must ensure the procedure complies with the statement of principles.