Procedure for complaint referred to the Ombudsman
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28.—(1) Complaints referred to the Ombudsman must—
(a)have been made to the listed authority within 12 months of the day on which the person aggrieved first had notice of the matters alleged in the complaint, and
(b)be referred to the Ombudsman within six months of the day on which the complaint was made to the listed authority.
(2) But the Ombudsman may investigate a complaint, despite the requirements of this section not being met, if there are special circumstances which make it proper to do so.