25.—(1) This section applies where a listed authority’s complaints handling procedure is exhausted.
(2) The authority must, within 2 weeks of the day on which the complaints handling procedure is exhausted give the person aggrieved a written notice stating—
(a)that the complaints handling procedure is exhausted, and
(b)that the person aggrieved may, if dissatisfied, refer the complaint to the Ombudsman.
(3) A notice under subsection (2) must—
(a)inform the person aggrieved of the time limit for referring the complaint to the Ombudsman, and
(b)provide details of how to contact the Ombudsman.