http://www.legislation.gov.uk/id/nia/2016/4

PART 2INVESTIGATIONS

Procedure for making complaint to the Ombudsman

Duty to inform person aggrieved about the Ombudsman25

(1)

This section applies where a listed authority's complaints handling procedure is exhausted.

(2)

The authority must, within 2 weeks of the day on which the complaints handling procedure is exhausted give the person aggrieved a written notice stating—

(a)

that the complaints handling procedure is exhausted, and

(b)

that the person aggrieved may, if dissatisfied, refer the complaint to the Ombudsman.

(3)

A notice under subsection (2) must—

(a)

inform the person aggrieved of the time limit for referring the complaint to the Ombudsman, and

(b)

provide details of how to contact the Ombudsman.