Explanatory Memorandum

Public Services Ombudsman Act (Northern Ireland) 2016

2016 CHAPTER 4

19 February 2016

Commentary on Clauses

Part 3: Complaints Handling Procedure

Section 42: Promotion of best practice etc.

The NIPSO must monitor the complaints handling practices of listed authorities and identify trends, promote best practice and encourage cooperation and sharing of best practice.  Listed authorities must cooperate with the NIPSO unless they lack the power to do or doing so would be inconsistent with any other statutory provision.