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Public Services Ombudsman Act (Northern Ireland) 2016

Section 27: Meaning of exhausting the complaints handling procedure

Section 24 states that the complaints handling procedure must be exhausted.  Section 27 sets out how that is done.  Normally a complaints handling procedure is exhausted when the listed authority makes a final decision on a complaint.

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Explanatory Notes

Text created by the Northern Ireland Assembly department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes accompany all Acts of the Northern Ireland Assembly.


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