19 February 2016
The NIPSO can also investigate a complaint referred by a listed authority. Section 6 is also a framework section, setting out the criteria and pointing to where the details on those criteria may be found. The key criteria are:
The complaint made by the person aggrieved to a listed authority
The listed authority is not able to resolve the complaint
The complaint is about maladministration or injustice consequent on the exercise of professional judgement in health and social care
The correct procedure has been followed