PART 12PERFORMANCE IMPROVEMENT
General duty
84Improvement: general duty
(1)
A council must make arrangements to secure continuous improvement in the exercise of its functions.
(2)
In discharging its duty under subsection (1), a council must have regard in particular to the need to improve the exercise of its functions in terms of—
(a)
strategic effectiveness;
(b)
service quality;
(c)
service availability;
(d)
fairness;
(e)
sustainability;
(f)
efficiency; and
(g)
innovation.