PART 12PERFORMANCE IMPROVEMENT

General duty

84Improvement: general duty

1

A council must make arrangements to secure continuous improvement in the exercise of its functions.

2

In discharging its duty under subsection (1), a council must have regard in particular to the need to improve the exercise of its functions in terms of—

a

strategic effectiveness;

b

service quality;

c

service availability;

d

fairness;

e

sustainability;

f

efficiency; and

g

innovation.