1—(1) A council shall make arrangements for continuous improvement in the way in which its functions are exercised, having regard to a combination of economy, efficiency and effectiveness.
(2) For the purpose of deciding how to carry out its duty under subsection (1), a council shall consult persons appearing to the council to be representative of—
(a)persons liable to pay rates in respect of hereditaments in the district of the council;
(b)persons who use or are likely to use services provided by the council; and
(c)persons appearing to the council to have an interest in the district of the council.