PART 2

REGISTERED SOCIAL LANDLORDS
CHAPTER 1

PERFORMANCE

Guidance about complaints about performance
39
After section 35 of the Housing Act 1996 insert—

Complaints about performance

Guidance about complaints about performance
35A
1
The Welsh Ministers may publish guidance about complaints to the Welsh Ministers about the performance of registered social landlords.
2
The guidance may specify (among other things)—
a
the procedure to be followed in making a complaint;
b
the criteria used by the Welsh Ministers in deciding whether to investigate a complaint;
c
periods within which the Welsh Ministers aim to inform complainants of the result of complaints.
3
The Welsh Ministers may revise or withdraw the guidance.
4
This section does not apply in relation to complaints about a registered social landlord's provision of housing in England.
S. 39 in force at 18.10.2011 by S.I. 2011/2475, arts. 1(2), 2(d)